Question 1

Does the cupboard have to be mounted on the wall?

Accepted Answer

Yes! This is important to guarantee safety. Not sure whether your wall is suitable for wall mounting? Contact our customer service team for advice.

Question 2

Can I make a cut-out in the cupboard?

Accepted Answer

Absolutely. You can make a cut-out wherever you need it. If, for example, you want to have the faucet next to the cupboard, you can make a cut-out in the side of the cupboard for the water supply. The base plate ends at the wall. If the water supply extends slightly above the floor, you can easily make a notch in the base plate for connecting the water supply hose.

Question 3

At what height does the faucet, drain, etc. have to be installed?

Accepted Answer

The ideal height for the tap and drain depends on the type of washing machine cabinet. Placing the connections at the right height stops hoses kinking or coming under tension, and means the cabinet can be positioned neatly.Always measure the heights from the finished floor, so including tiles, vinyl or any other floor covering.Recommended installation heights for Washtower® washing machine cabinets:Base cabinet (WSCS1462): fit the tap and drain preferably at 120 cm from the finished floor.Washtower® tower (WSTT185): fit the tap and drain preferably at a height between 60 and 80 cm from the finished floor.

Question 4

Where do I find the assembly instructions?

Accepted Answer

The installation instructions are always included in "package no. 1". With the basic cupboards, the contents of packages no. 1+2 are needed to assemble the cupboard (but this does not have to be done where the cupboard will be placed). The contents of package no. 3 are needed to finish the final components of the cupboard and to place it in its permanent location. These handy instructional videos explain step by step how to assemble the WSCS1462 and WSTT185.

Question 5

Does the faucet fit inside the cupboard and behind the washing machine?

Accepted Answer

Yes! A compact and flat wall faucet fits behind the washing machine. An example can be seen here. If you have a different type of wall faucet, there are three options: You can choose to turn the faucet a quarter of a turn, so that everything stays concealed in the cupboard. You can place the faucet next to the cupboard, so that you can easily access it. You can install the cupboard 5cm from the wall, so that there is a 10 cm-wide space for pipes. See the technical drawings.

Question 6

Can you put a dryer on the washing machine without a stacking kit?

Accepted Answer

No, we advise never putting a dryer on a washing machine without a stacking kit. During the spin cycle, vibration can make the dryer shift, with all the risks that brings. In a Washtower® washing machine cabinet the appliances stand firm and safe, thanks to the unique construction and the built-in anti-tip device.

Question 7

Which package are the screws in?

Accepted Answer

All the screws and fixings you need to assemble your Washtower® cabinet are supplied as standard. Exactly where you find them depends on the collection you ordered. With the Signature Colour Collection the screws are in package 1, in a separate bag or box, usually alongside the assembly instructions. With the Exclusive Colour Collection the screws and other fixings are supplied in a separate box, together with the other packages.

Question 8

Which package are the assembly instructions in?

Accepted Answer

The assembly instructions are supplied as standard with your Washtower® cabinet. Where they are depends on the collection you ordered. With the Signature Colour Collection you will find the assembly instructions in package 1. That is the main package with the most important parts of the cabinet. With the Exclusive Colour Collection the assembly instructions are supplied separately, together with the other packages.

Question 9

How do the adjustable feet work, and what height is the cabinet fully extended and fully retracted?

Accepted Answer

The adjustable feet under your washing machine cabinet let you level the cabinet, even on a floor that is not completely flat. By turning the feet in or out you adjust the height precisely at every corner.

Question 10

Can I fix a Washtower® cabinet to a plasterboard wall?

Accepted Answer

Yes, you can, provided the cabinet is fixed firmly to the load-bearing structure behind it. It is not safe to fix a Washtower® cabinet into plasterboard alone. A washing machine and dryer cause vibration and dynamic loading during the spin cycle. Combined with the weight of the cabinet and the appliances, these forces can work a plasterboard-only fixing loose over time. For a safe installation we therefore advise always fixing the cabinet to a solid structure behind the wall.

Question 11

Do you offer an assembly service?

Accepted Answer

No, we do not currently offer an assembly service. Our cabinets are designed specifically for straightforward self-assembly. Every package comes with a clear printed assembly manual, and our website has instructional videos that take you through the build step by step. Most customers put their cabinet together without any trouble.

Question 12

What should I bear in mind if I want to fit a sink?

Accepted Answer

Yes, you can fit a sink into a Washtower® base unit without a drawer. Allow for the space available, the dimensions of the sink and the water and drainage connections needed.Which base units are suitable?A sink can be fitted into the following Washtower® base units without a drawer:WSUS60-10: maximum sink size 56.5 × 39.5 cmWSUS45-10: maximum sink size 41.5 × 39.5 cmWhat else should you watch?Check there is enough room for the tap, trap and drain.Allow for the position of the water pipes and the drain in the wall.Make sure the sink and tap do not obstruct the cabinet doors.Check the sink’s installation dimensions beforehand against the manufacturer’s specifications.

Question 13

How do I lift my washing machine into the cabinet?

Accepted Answer

A washing machine is heavy and awkward to lift. That is why we advise always putting a washing machine into the cabinet with at least two people. That way you avoid injury and reduce the risk of damage to the machine or the cabinet.

Question 14

Can a washing machine go on a stand?

Accepted Answer

Yes, a washing machine can be placed safely on a stand, provided the stand is designed specifically for the weight and vibration of a washing machine. A good stand gives a comfortable working height, so you bend less, and can add storage. In the full article you can read what a safe washing machine stand has to meet and which solution suits your situation best.

Question 15

What board should go under a washing machine?

Accepted Answer

Which board suits best depends on the floor. On a wooden floor a sturdy MDF board is often used to create a solid base. If you put the washing machine in a Washtower® cabinet, the continuous base plate combined with the distinctive cabinet construction gives a safe and stable setup. On top of that, the standard metal base plate protects the cabinet against any leaking water.

Question 16

What do you put between a washing machine and a dryer?

Accepted Answer

A stacking kit (also called a connecting kit) goes between a freestanding washing machine and dryer when you put the dryer on top of the washing machine. It stops the dryer shifting or falling off through vibration during the spin cycle. If you choose a Washtower® washing machine cabinet, a separate stacking kit is not needed. The appliances sit safely in a stable construction with a built-in anti-tip device, giving you maximum safety, more comfort and a clean look. Read on to find out which solution suits your situation best.

Question 17

Can you build in an ordinary washing machine?

Accepted Answer

An ordinary freestanding washing machine is not designed to be fully integrated the way a built-in washing machine is. That is because a freestanding machine needs enough room for ventilation, vibration and maintenance.Fitting doors directly in front of a freestanding washing machine is therefore not advisable. It can obstruct the air intake and outlet, while the machine needs enough space during the spin cycle to work safely.Would you still like a clean, tidy look? Then a Washtower® washing machine cabinet is an excellent solution. The cabinet is developed specifically for freestanding washing machines and dryers and gives a neat, built-in appearance without compromising on safety, ventilation or ease of use.

Question 18

Can I build a washing machine cabinet myself, or should I buy one?

Accepted Answer

Building a washing machine cabinet yourself sounds appealing, but safety is an important consideration. A standard piece of furniture or a home-built cabinet is not designed to absorb the high forces and vibration of a washing machine. That leaves you with no guarantee that the construction stays safe. A Washtower® cabinet is developed specifically for washing machines and dryers and is independently TÜV tested for safety and stability.

Question 19

What are the advantages of a washing machine cabinet?

Accepted Answer

A washing machine cabinet does not just make things look tidy, it also makes your laundry room more practical, safer and better organised. By integrating the washing machine and dryer cleverly, you make the most of the space you have and create more storage for all your laundry supplies.

Question 20

Can I install my washing machine cabinet under a sloping ceiling?

Accepted Answer

Yes, in many cases it is possible to install a washing machine cabinet under a sloping ceiling. Whether the cabinet actually fits depends on the height available, the pitch of the roof and where the cabinet sits in relation to the sloping wall. So always measure the height at the exact spot where the cabinet will stand.

Question 21

Where are the cabinets manufactured?

Accepted Answer

Washtower® cabinets are produced in Europe. The production location depends on the collection you choose.Signature Colour Collection: produced in France.Exclusive Colour Collection: produced in Germany.For both collections we work with specialist furniture manufacturers who produce to high quality standards. High-grade materials are used and extensive quality control takes place during the production process.Producing within Europe allows us to guarantee consistent quality, a high-grade finish and reliable delivery times.

Question 22

What should I bear in mind if I want to order a worktop?

Accepted Answer

Would you like to fit a worktop above your Washtower® washing machine cabinet? Then it is important to choose the right dimensions and allow for the space available. That gives you a neat finish and a worktop that fits perfectly.Choose the right depthWe advise a worktop that is 1 cm deeper than the cabinet:66 cm deep when the cabinet stands directly against the wall.Deeper than 66 cm when the cabinet stands slightly away from the wall. In that case, add the gap between the cabinet and the wall to the total depth of the worktop.Measure the length carefullyMeasure the distance between the walls in several places. Walls are rarely completely straight. Allow a small tolerance of about 2 to 5 mm in the final length, so the worktop is easy to fit and does not jam.

Question 23

Can I fit doors in front of the machines?

Accepted Answer

No, we advise against fitting doors directly in front of the washing machine and dryer. Both a washing machine and a dryer need enough air circulation to work safely and at their best. Closing the appliances off completely can obstruct the air intake and outlet. Washtower® cabinets are therefore designed so that the appliances have enough ventilation space.

Question 24

How deep does a cabinet for a washing machine need to be?

Accepted Answer

A cabinet for a washing machine needs to be deep enough to give the machine, the connections and proper ventilation enough room. Washtower® washing machine cabinets have a recess depth of 58.3 cm and are designed so that virtually every standard washing machine fits. Placing the cabinet slightly away from the wall creates extra room for hoses and connections as well. That way you are assured of a safe and practical setup.

Question 25

What can you do about a noisy washing machine?

Accepted Answer

Noise from a washing machine is usually caused by an uneven installation, an unbalanced drum or worn parts. So check whether the machine is level and remove any transport bolts. A steady installation is essential. Washtower® washing machine cabinets are designed specifically to carry vibrations away in a controlled way through the distinctive cabinet construction, which gives extra stability during the spin cycle.

Question 26

How do you prevent a washing machine from vibrating?

Accepted Answer

You prevent a washing machine from vibrating by levelling the machine, removing the transport bolts, spreading the laundry evenly and putting the machine on a firm, stable floor. Does the vibration continue? Then check whether the shock absorbers or bearings are worn. A Washtower® washing machine cabinet gives extra stability thanks to the solid cabinet-in-cabinet construction with a continuous base plate, which directs vibrations downwards effectively.

Question 27

How do I design my laundry room to be functional?

Accepted Answer

A functional laundry room starts with a well-thought-out layout. Measure the available width, height and depth first, and note where the tap, drain, sockets, doors and windows are.Then think about your usual laundry routine: washing, drying, sorting, folding and putting away. Position the washing machine and dryer so you can use them easily, and make sure there is enough worktop and storage around the appliances.

Question 28

How do you make a small laundry room practical?

Accepted Answer

You make a small laundry room practical by using the available height well, creating enough storage and arranging your washing machine and dryer sensibly. Choose a dryer on top of the washing machine, for example, or a raised washing machine with storage underneath. That saves floor space, lets you work more comfortably and keeps the room tidy. Washtower® washing machine cabinets combine these advantages in one compact, stable solution.

Question 29

What is the best washing machine cabinet?

Accepted Answer

The best washing machine cabinet is one that combines safety, stability and ease of use. If you are looking for the best premium solution, the Washtower® washing machine cabinet is in our view the best choice. It is the only washing machine cabinet in Europe tested and certified by TÜV Rheinland with a machine running. Thanks to the continuous base plate, the unique cabinet-in-cabinet construction and the modular design, it offers maximum stability, excellent ease of use and the option to extend the setup later.

Question 30

What is the best way to clean my washing machine and dryer?

Accepted Answer

Cleaning your washing machine and dryer regularly prevents unpleasant smells, keeps your laundry fresh and extends the life of your appliances. Good maintenance matters even when the appliances stand in a Washtower® washing machine cabinet.Follow these tips for the best result:Clean the outside with a soft, slightly damp cloth and a mild cleaning product. Do not use abrasive or aggressive cleaners.Clean the detergent drawer to prevent soap residue and mould.Clean the dryer’s lint filter after every cycle for optimal performance and lower energy use.Check the washing machine’s pump filter regularly and remove dirt or items left behind.Run a maintenance programme monthly, or an empty hot wash, to remove grease deposits, soap residue and unpleasant smells.Leave the washing machine door ajar after use, so the drum can dry properly and mould is prevented.

Question 31

What is the difference between the Signature and Exclusive collection?

Accepted Answer

The biggest difference between the Signature Colour Collection and the Exclusive Colour Collection lies in the finish, the colour options and the details of the cabinet. Both collections are developed to the high quality standards of Washtower® and offer a safe, stylish solution for your laundry room.Signature Colour CollectionTimeless design with a selection of popular colours.A high-grade finish for daily use.Produced in France and in stock in our own warehouse.Ideal if you are looking for a stylish, practical laundry room.Exclusive Colour CollectionA luxurious finish with exclusive colours and refined details.Even more attention to design and appearance.Includes premium Hettich components (runners, hinges and drawers).Produced in Germany.The option to adjust the height and width of the cabinet.Perfect for anyone looking for a premium look and an exclusive finish.

Question 32

Can you put a washing machine in a cabinet?

Accepted Answer

Yes, you can put a washing machine in a cabinet, provided the cabinet is designed for the weight, the vibration and the ventilation a washing machine needs. A good washing machine cabinet gives you not only a tidy look but also more comfort, extra storage and a stable setup. Washtower® washing machine cabinets are developed specifically for this purpose and provide a safe, durable solution.

Question 33

Can you stack two washing machines?

Accepted Answer

No, you cannot stack two washing machines safely. Because of the high weight and the powerful vibration during the spin cycle, there is no safe construction for it. Do you need two washing machines? Then placing them side by side is the best choice. With a Washtower® washer and dryer cabinet you place both machines safely at an ergonomic working height, benefit from maximum stability and create extra storage. Read on to discover which setup suits your situation best.

Question 34

Can a washing machine and dryer go in a cabinet?

Accepted Answer

Yes, a washing machine and dryer can go in a cabinet perfectly well, provided the cabinet is designed for it. A good washing machine cabinet gives enough room for ventilation, connections and stability during the spin cycle. Washtower® washing machine cabinets are developed specifically to house both appliances safely and ergonomically, either stacked or side by side. In the full article you can read which setup suits your room best and what to look out for during installation.

Question 35

What is the best solution for storing laundry?

Accepted Answer

The best solution for storing laundry is a system that combines order, comfort and space saving. Think of a washing machine cabinet with built-in storage, pull-out drawers or a laundry sorter that lets you separate dirty washing straight away. A washing machine stand works well here, because it puts laundry baskets at working height, saves you bending and creates extra storage at the same time.

Assembly

Assembly

General questions

Assembly instructions - All cupboards

Technical drawings